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诚招customer service
2/27/2017 12:52 pm
ID：134044
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Summary Customer Support will provide ongoing support to our merchant base clients concerning service inquiry and technical support around our service line. Properly address caller questions/inquiries /or issues pertaining to any of the following, statement, equipment, interchange & auxiliary fee billing, funding & deposit reconciliation, transaction detail review & analysis, chargebacks, account maintenance & changes, cash advance balance, additional transaction volume etc. Assist merchants and other departments as needed with any merchant problem related to a merchant’s account. Customer Support Specialist will take ownership of every call and responsible for the customer’s overall satisfaction. Description Promptly answer telephone calls, e-mail, and web inquiries in our call center environment Ability to multi-task, balance competing priorities and follow-through with customer Identifying issues defined by customers Identifying, researching, diagnosing, and resolving customer issues, striving for first call resolution whenever possible Constructively handle disagreements or conflicts to achieve a mutually agreeable solution Exceptional communication skills – listen actively to clients, encourage two-way dialogue, communicate complex information Team player and committed to client satisfaction Requirement Knowledge of merchant and/or bank products and services or payments industry experience Exceptional computer skills – proficient with Microsoft Office Ability to quickly learn and expand knowledge of processing industry Ability to comprehend detailed procedural information Bilingual - English/Chinese/Spanish is a plus but not required Strong communication and interpersonal skills Flexible and adaptable to quick changing environment Strong problem solving skills Send your resume to and please note your applied position
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